Business phone capabilities designed for enriching conversations.
Explore the Advanced Features of the AI Knot Phone System Teams
Toll-Free Numbers
Seamlessly generate toll-free numbers that cater to both your local and international clientele, establishing your business's global reach effortlessly.
International Numbers
Secure local and international presence by obtaining numbers in over 100 countries, bridging the gap between your team and customers worldwide.
Conference Call
AI Knot enables you to bring other team members or contacts into an ongoing conversation as guests. Additionally, it offers the capability to conduct conference calls with external numbers.
Business Hours
Customize your call reception times to align perfectly with your operational hours, ensuring you're available when your customers need you most.
Voicemail *
Craft personalized voicemail messages to warmly welcome callers, providing a professional touch even when you're unable to answer directly.
Call Routing
Streamline customer inquiries to the appropriate team member with tailored call distribution, enhancing the efficiency of your service.
Interactive Voice Response (IVR)
Deploy an intelligent IVR system to navigate your callers to the right department from their first interaction, optimizing customer experience.
Blocklist Numbers
Focus on meaningful conversations by blocking unwanted spam calls and bots, maintaining the quality of your business communications.
Virtual Call Center
Centralize your communication system by consolidating all your numbers and team members into one cohesive, global platform.
Business Text Messages
Connect with your customers and prospects via fast and effective SMS to streamline your business communications.
Shared Contacts
Build a collaborative environment by sharing essential contacts among team members, promoting unified customer interactions.
Warm Transfer
Enable smooth transitions by giving team members the ability to consult with one another before passing along a live call.
Real-Time Modifications
Instantly fine-tune your call center settings to accommodate new numbers or team members with a single click.
Call Queuing
Allow inbound callers the option to wait in queue, ensuring they're attended to by the next available agent.
Parallel Calls
Simultaneously manage a current call and initiate a new conversation, optimizing communication efficiency.
Unlimited Concurrent Calls
Experience unlimited freedom with the ability to make or receive an infinite number of calls simultaneously on a single line, depending on your plan.
Queue Callback
Empower your callers with the choice to leave the queue and be called back when it's their turn, improving the waiting experience.
Time-Based Routing
Route calls to agents based on their availability, optimizing call distribution throughout working hours.
Call Recording
Leverage recordings of calls for accurate record-keeping, quality control, and training purposes.
Conversation Center *
Elevate operational efficiency with a centralized system for call and voicemail logs, including instant access to recordings and transcripts.
Call Transcription *
Let AI Knot's intelligent transcription feature capture every word from calls and voicemails, equipping your team for superior customer interactions and efficient training.
Desktop Notifications
Never miss an important call again, with instant desktop alerts that allow you to jump straight into conversations with a single click.
Ring on Speakers
Ensure every incoming call is heard within your workspace, reducing missed calls with clear, audible alerts.
Click to Dial
Streamline your calling process with the convenience of initiating calls directly from the AI Knot app with just one click.
Forward-to-Phone
Remain connected, regardless of your location, by easily forwarding calls to your mobile device, keeping business within reach.
Custom Filters
Efficiently navigate through your call logs with custom filters to swiftly locate the exact conversation you need.
Call Tags & Disposition Codes
Utilize call tagging to provide your team with the necessary context for informed decisions and seamless follow-up actions.
After-Call Work
Dedicate time after calls for tagging, assigning, and prepping, setting the stage for efficient subsequent interactions.
Power Dialer
Automates outbound calls, reducing manual dialing and wait times for connections.
CRM Integrations
Integrate seamlessly with your CRM and helpdesk solutions, keeping your conversations and customer data in sync.
Analytics
Monitor essential call center statistics, such as call volumes, missed call percentages, and waiting times, all from a singular dashboard.
Activity Feed
Directly manage and mentor your team's calling activities, facilitating real-time improvement via the AI Knot dashboard.
Call Monitoring Software
Enhance training and ensure quality in every call by overseeing live call interactions.
Call Whispering
Discreetly offer real-time guidance to your team during live calls, enhancing support and advice delivery.
Computer Telephony Integration (CTI) *
Enhance team efficiency and customer interactions with customizable one-click CTI, streamlining your workflow for better productivity.
Webhooks & API
Tailor your business processes with our flexible REST API and Webhooks, integrating AI Knot seamlessly with your existing technology ecosystem.
One-Click Set Up
Activate and manage your integrations effortlessly with a single click through the AI Knot administration panel, keeping all settings organized.
Insight Cards
Gain deeper insights into every call with data from your other applications, enriching the context for improved customer engagement.
User Roles
Allocate roles like Agent, Teamlead, Admin, or Owner to users, defining their access level and what they can modify within AI Knot accurately.
Conversation Center *
Boost your sales and customer service with a searchable database of calls and voicemails, plus instant access to their recordings and written transcripts.
Call Transcription *
Leverage AI Knot's smart technology to transcribe calls and voicemails, enabling rapid training of representatives and superior customer experiences.
AI-Generated Call Summaries *
Accelerate your understanding of call content with brief, AI-generated summaries, doubling the pace of your call review process.
Key Topic Recognition *
Instantly spot critical points in conversations, enhancing the efficiency of call monitoring and coaching.
Talk-to-Listen Ratios *
Analyze speaker dynamics and engagement levels to fine-tune team performance and enhance caller satisfaction.
Upcoming Features: Features marked with an "*" are on the horizon. Stay tuned for exciting new additions arriving soon!
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Integrate AI Knot's intelligence with your current setup.
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